How to Properly Set Up a Voice Robot in 5 Steps

A voice robot is an automated service that assists customers in ordering a car without the need to interact with operators. However, setting up a voice robot incorrectly can result in errors in its functionality and a reduction in the number of orders.

We've prepared a specialized guide for setting up a voice robot, based on an analysis of real customer calls.

Background noise on the line can hinder the Voice Robot's speech recognition capabilities. While a human dispatcher might manage to decipher an unclear phrase or ask for clarification, the robot relies on clear audio input.

This noise includes conversations in the background, music, and road sounds. While you can't control external noise, if you're detecting humming or clicking sounds on your end, and they are related to the line quality, you might consider switching to a different service provider to enhance sound quality.

Make sure to personally listen to calls and test for any line noise that you can potentially eliminate.

When the Voice Robot comprehends a passenger's speech, it cross-references it with the connected database. This database comprises all addresses, destinations, and attribute directories used by the Taxi Master program. If the robot fails to recognize a city address, it won't be able to process an order. Regularly review and update your taxi service databases.

The length and complexity of interactions with the Voice Robot correlate with the likelihood of errors. Some passengers prefer brief conversations and might ask to speak to a human operator. Shortening the dialogue script and ensuring the robot's phrasing is clear will result in more accurate orders.

Make sure that all scripted questions in the Voice Robot are truly essential and efficient. If needed, adjust the robot's parameters using our technical support.

Remember, the robot is an automated service, and customers should recognize this from the outset. Attempting to make it seem like a human interaction is a significant mistake. First, the robot should introduce itself and then proceed according to the predefined algorithm.

Here's a sample conversation scenario between a voice robot and a client:

The robot identifies order attributes based on key phrases. For instance, if a customer mentions "kids" or "child" during the conversation, the robot will automatically add a child seat to the order. Additionally, if no relevant keywords are used, the robot can inquire if the customer has any additional requests.

In an ideal interaction scenario, customers should primarily respond with "yes" or "no" to questions, except for initial and final addresses. This approach streamlines the process, leading to smoother interactions and a substantial increase in orders through the Voice Robot.

For more details on how the Taxi Master program and driver application work, please consult your manager.